Frequently asked questions

What are Glass Pops?

Glass Pops are the products featured in our online collection. Each product listing includes the most relevant details, such as materials, dimensions, and care information where applicable.

How do I choose the right product?

Start with the product description and images, then check the listed dimensions, materials, and care guidance. If you need help choosing, get in touch before ordering.

How should I care for my Glass Pops?

Please follow the care guidance on the individual product listing. If you’re unsure how to clean or store an item, contact us before using a new cleaning product or method.

Are Glass Pops suitable as gifts?

Many pieces can make thoughtful gifts. Check the individual product listing for details, and contact us if you’d like help choosing something for a particular person or occasion.

Where do you deliver?

Available delivery destinations and postage options are shown at checkout once you enter your delivery address.

How long does delivery take?

The latest delivery estimate is shown at checkout and in your order confirmation. Timing can vary by destination and the delivery service selected.

Will I receive tracking information?

If your chosen delivery service includes tracking, tracking details will be sent when your order is dispatched.

Can I change or cancel my order?

Contact us as soon as possible with your order number. We’ll confirm whether a change or cancellation is still possible before the order is processed or dispatched.

What is your returns and exchanges policy?

Returns and exchanges depend on the item and the order status. Please check the current returns information before sending anything back, or contact us for help with your order.

What should I do if my order arrives damaged?

We carefully package every order, but if your item arrives damaged, please contact us as soon as possible with photographs of the item and packaging and we'll help resolve the issue.

Can I contact you about a custom request?

Yes, send us your idea along with the product or style you’re interested in. We’ll let you know what may be possible and provide the relevant details before you place an order.